Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What payment methods do you accept?
We offer a variety of payment options to ensure flexibility and security for our clients. The payment methods we accept include:
Telegraphic Transfer (TT): A straightforward and fast way to make payments directly to our bank account.
Confirmed Irrevocable Letter of Credit (LC) at Sight: This option provides security for both parties, ensuring that payment is guaranteed upon presentation of the required documents.
Usance Letter of Credit (LC) up to 180 Days: This allows for deferred payment terms, providing additional time to arrange funds while still securing the transaction.
Factoring: We offer factoring arrangements to help manage cash flow and facilitate smoother transactions.
Financing up to 120 Days: Flexible financing options are available, allowing you to manage your payments over a more extended period.
Trade Credit Insurance: We recommend trade credit insurance for added security against non-payment, providing peace of mind in your transactions.
What Incoterms do you use for shipping?
FOB (Free on Board): We cover all costs up to loading the goods on the vessel, after which the buyer assumes responsibility.
CFR (Cost and Freight): We handle the cost and freight to the destination port, but the risk transfers to the buyer once the goods are on board.
CIF (Cost, Insurance, and Freight): In this option, we cover costs, freight, and insurance to the destination port, ensuring additional protection for your shipment.
DDU (Delivered Duty Unpaid): We deliver goods to your specified location without handling import duties. The buyer is responsible for any applicable duties upon arrival.
What types of fruits do you export?
We export a wide range of citrus fruits, berries, deciduous fruits, melons, tropical fruits, and other varieties that may not be listed in our product catalog.
What is your minimum order quantity (MOQ)?
Our minimum order quantity is one full container load (FCL) for most of our products. However, for berries, the MOQ is 2 tons.
Which countries do you export to?
We export to numerous countries worldwide, focusing primarily on Europe, North America, and the Middle East.
Can you accommodate bulk orders?
Yes, we can handle bulk orders and tailor our services to meet your specific needs.
What is your pricing structure?
Pricing varies based on the type and quantity of fruit, as well as destination. Please contact us for a customized quote.
Do you offer organic fruits?
Yes, we provide a selection of organic fruits that adhere to international organic certification standards.
How can I place an order?
You can place an order by contacting us directly through our website or via email. Our team will guide you through the process.
What are your quality assurance measures?
We implement strict quality control processes, ensuring all fruits meet international standards for freshness and safety.
How do you handle shipping and logistics?
We partner with reliable shipping companies to ensure timely delivery while maintaining the quality of our fruits throughout the journey.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.